{"id":65764,"date":"2026-09-16T13:10:10","date_gmt":"2026-09-16T11:10:10","guid":{"rendered":"https:\/\/www.he-arc.ch\/?post_type=he-arc_event&#038;p=65764"},"modified":"2026-09-16T13:18:11","modified_gmt":"2026-09-16T11:18:11","slug":"masterclass-reussir-son-enquete-de-satisfaction","status":"publish","type":"he-arc_event","link":"https:\/\/www.he-arc.ch\/en\/events\/masterclass-reussir-son-enquete-de-satisfaction\/","title":{"rendered":"MasterClass RH &amp; Management &#8211; R\u00e9ussir son enqu\u00eate de satisfaction"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Mesurer la satisfaction des collaborateurs\u00b7trices et des parties prenantes est essentielle pour assurer la performance et l&#8217;am\u00e9lioration continue des organisations. Mener une enqu\u00eate de satisfaction pertinente et exploitable n&#8217;est pas une t\u00e2che anodine : elle n\u00e9cessite une m\u00e9thodologie rigoureuse, une collecte efficace des donn\u00e9es et une analyse approfondie.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lors de cette journ\u00e9e, anim\u00e9e par <strong>Monsieur Armand Brice Kouadio, Ph.D, Professeur de gestion des ressources humaines \u00e0 la HEG Arc<\/strong>, nous explorerons les bonnes pratiques et les m\u00e9thodes rigoureuses pour r\u00e9ussir une enqu\u00eate de satisfaction, de sa conception \u00e0 l&#8217;analyse des r\u00e9sultats.<\/p>\n\n\n\n<ul >\n<li>Les fondamentaux d\u2019une enqu\u00eate de satisfaction : objectifs, enjeux et bonnes pratiques.<\/li>\n\n\n\n<li>Conception et structuration du questionnaire : formulation des questions, choix des \u00e9chelles, \u00e9vitement des biais.<\/li>\n\n\n\n<li>D\u00e9ploiement et collecte des donn\u00e9es : canaux de diffusion, optimisation du taux de r\u00e9ponse.<\/li>\n\n\n\n<li>Analyse des donn\u00e9es : techniques d\u2019interpr\u00e9tation des r\u00e9sultats quantitatifs et qualitatifs.<\/li>\n\n\n\n<li>Mise en action et suivi : exploitation des r\u00e9sultats pour am\u00e9liorer l\u2019engagement et la performance organisationnelle.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.he-arc.ch\/business-management\/formation-continue-masterclass-ateliers\/\" target=\"_blank\" rel=\"noreferrer noopener\">D\u00e9couvrez notre offre de Masterclass <\/a><\/p>\n\n\n\n<ul >\n<li><a href=\"https:\/\/www.he-arc.ch\/wp-content\/uploads\/2026\/09\/GES-FLY261113-Masterclass-ReussirEnqueteSatisfaction.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Flyer<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/jp-portal.gestion.he-arc.ch\/form\/237\" target=\"_blank\" rel=\"noreferrer noopener\">Inscription<\/a><\/li>\n\n\n\n<li><a href=\"mailto:nina.racine@he-arc.ch\" data-type=\"mailto\" data-id=\"mailto:nina.racine@he-arc.ch\">Contact<\/a><\/li>\n<\/ul>\n","protected":false},"author":46,"featured_media":65768,"template":"","he-arc_domain":[2],"he-arc_event_category":[128,226],"class_list":["post-65764","he-arc_event","type-he-arc_event","status-publish","has-post-thumbnail","hentry","he-arc_domain-gestion","he-arc_event_category-formation","he-arc_event_category-masterclass"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>MasterClass RH &amp; 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