{"id":36898,"date":"2021-09-17T09:50:18","date_gmt":"2021-09-17T07:50:18","guid":{"rendered":"https:\/\/www.he-arc.ch\/?p=36898"},"modified":"2025-04-03T09:42:09","modified_gmt":"2025-04-03T07:42:09","slug":"quality-management","status":"publish","type":"page","link":"https:\/\/www.he-arc.ch\/en\/he-arc-en\/quality-management\/","title":{"rendered":"Quality Management"},"content":{"rendered":"<header class=\"hero-section is-simple page-max is-wide\">\n  <div class=\"hero\">\n    <div class=\"hero-nav page-max\">\n      \n  <div class=\"breadcrumb hidden-print\">\n    <div class=\"breadcrumb-house\"><img decoding=\"async\" src=\"https:\/\/www.he-arc.ch\/wp-content\/themes\/he-arc\/static\/images\/icon-house.svg\" loading=\"lazy\" alt=\"\" height=\"12\"><\/div>\n    <a href=\"https:\/\/www.he-arc.ch\/en\/\" class=\"breadcrumb-link\">HE-Arc<\/a>\n    <div class=\"breadcrumb-bullet\"><\/div>\n\n          <a href=\"\/\/\" class=\"breadcrumb-link\"><\/a>\n      <div class=\"breadcrumb-bullet\"><\/div>\n    \n    \n              \n    \n    \n    \n    <span class=\"breadcrumb-link is-active pointer-none\">Quality Management<\/span>\n  <\/div>\n\n          <\/div>\n    <div class=\"hero-row is-simple page-max\">\n      <div>\n        <span class=\"hero__overline display-block\"><\/span>\n        <h1 class=\"hero__title is-small\">Quality Management<\/h1>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/header>\n\n\n<section class=\"page-section\">\n\n  <div class=\"page-menu--mobile is-shadowed--bold\">\n    <a href=\"#sidebar_contact\" class=\"btn-link border-none w-inline-block\">\n      <span class=\"btn-link__title is-goto\">Contact and Infos<\/span>\n    <\/a>\n  <\/div>\n\n  <div class=\"page-section__inner page-max\">\n\n    <div class=\"article__content is-with-aside\">\n\n      <div class=\"rich-text w-richtext\">\n                \n\n<div class=\"full-quote\" id=\"full-quote-block_9ccaa35a063b2ec325f39534cf0cfca9\">\n  <blockquote class=\"full-quote__body\">\n    &#8220;During the course of their academic career at the Haute Ecole Arc, each student has the opportunity to do a teaching evaluation.&#8221;\n  <\/blockquote>\n  <\/div>\n\n\n\n<p>The HE-Arc opted for a quality management system inspired by the ISO 9004 standard and certified according to the ISO 9001 standard since 2010, these standards are based on the principle of continuous improvement and efficiency. The HE-Arc quality system complies with the requirements for accreditation (AAQ), and is consistent with the HES-SO quality policy and contributes to its institutional accreditation.<br>The quality policy consists of five points:<br><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Considering stakeholders and customers<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Controlling risks and seizing opportunities<\/li>\n\n\n\n<li>Continuous improvement<\/li>\n\n\n\n<li>Correcting and preventing malfunctions<\/li>\n\n\n\n<li>Ensuring a relevant quality documentation system<\/li>\n<\/ul>\n\n\n\n<div class=\"full-quote\" id=\"full-quote-block_b13c47787a530c54274db73525d9a248\">\n  <blockquote class=\"full-quote__body\">\n    &#8220;Quality objective: to give confidence&#8221;\n  <\/blockquote>\n  <\/div>\n\n\n\n<p>The Haute Ecole Arc ensures the recognition of the quality level of its services through :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The certification of the quality system according to ISO 9001 which was obtained for the first time in 2010 and is recertified annually.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Institutional accreditation according to the LEHE criteria at HES-SO level and in which context an evaluation of the programmes is carried out, among others, either internally or by peers.<br><\/li>\n<\/ul>\n\n\n\n<p>The Haute Ecole Arc has numerous quality assurance and continuous improvement mechanisms. You will find an overview here:&nbsp;<a href=\"https:\/\/www.he-arc.ch\/wp-content\/uploads\/2021\/11\/ARC-MAN2-REF012-Manuel-qualite-WEB.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">quality manual<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img decoding=\"async\" width=\"714\" height=\"400\" src=\"https:\/\/www.he-arc.ch\/wp-content\/uploads\/2021\/09\/ISOsgs.jpg\" alt=\"\" class=\"wp-image-30472\" srcset=\"https:\/\/www.he-arc.ch\/wp-content\/uploads\/2021\/09\/ISOsgs.jpg 714w, https:\/\/www.he-arc.ch\/wp-content\/uploads\/2021\/09\/ISOsgs-300x168.jpg 300w\" sizes=\"(max-width: 714px) 100vw, 714px\" \/><\/figure>\n\n\n\n<div class=\"full-quote\" id=\"full-quote-block_dd85d5dc21975b9be8b695fd9d7b919f\">\n  <blockquote class=\"full-quote__body\">\n    &#8220;The general management of the HE-Arc ensures the development of the university and the successful achievement of its missions thanks to its quality management system.&#8221;\n  <\/blockquote>\n  <\/div>\n\n\n\n<p>Strategic plans taking into account the needs of stakeholders are built on a four-year cycle and are systematically reviewed.<\/p>\n\n\n            <\/div>\n\n    <\/div>\n\n    <div class=\"article__aside w-100p\" id=\"sidebar_contact\">\n\n  <aside class=\"page-section__aside\">\n      <nav class=\"page-menu hidden-print is-shadowed--bold mt-1  w-list-unstyled\" aria-label=\"Raccourcis sur la page\">\n        <span class=\"page-menu__heading mt-0\">Organization and regulations<\/span>\n                    \n            <a href=\"https:\/\/www.he-arc.ch\/en\/he-arc-en\/organization-2\/\"  class=\"btn-link  is-with-arrow \">\n        <span class=\"simple-link no-decoration\">Organization<\/span>\n      <\/a>\n                      \n            <a href=\"https:\/\/www.he-arc.ch\/en\/he-arc-en\/quality-management\/\"  class=\"btn-link is-current is-with-arrow \">\n        <span class=\"simple-link no-decoration\">Quality Management<\/span>\n      <\/a>\n                      \n            <a href=\"https:\/\/www.he-arc.ch\/en\/he-arc-en\/regulatory-legal\/\"  class=\"btn-link  is-with-arrow \">\n        <span class=\"simple-link no-decoration\">Regulatory\/Legal<\/span>\n      <\/a>\n                      \n            <a href=\"https:\/\/www.he-arc.ch\/publications\/\"  class=\"btn-link  is-with-arrow border-none\">\n        <span class=\"simple-link no-decoration\">Publications<\/span>\n      <\/a>\n            <\/nav>\n  <\/aside>\n\n      <div class=\"mt-4 w-100p\">\n              <div id=\"download-links-block_df2ec3762cb23cbf13ee377a1e8ce1a1\" class=\"\">\n  <div class=\"link-list\">\n\n        <h4 class=\"link-list__title\">Links and documents<\/h4>\n    \n    \n      <div class=\"link-list__item\">\n\t            <a href=\"https:\/\/www.he-arc.ch\/wp-content\/uploads\/2021\/09\/certificat.pdf\" class=\"simple-link\" target='_blank'>\n          ISO Certificate 9001:2015\n        <\/a>\n            <\/div>\n\n      <\/div>\n<\/div>\n          <\/div>\n\n      <div class=\"mt-4 w-100p\">\n              <h4 class=\"link-list__title\">Contact person<\/h4>\n        \n<div id=\"contact-card-block_df2ec3762cb23cbf13ee377a1e8ce1a1\" class=\"contact-card is-shadowed  is-not-contained\">\n  <div class=\"contact-card__inner\">\n                <div class=\"contact-entry mb-1\">\n        Didier Folzer \n      <\/div>\n                      <div class=\"contact-entry mb-1\">\n        Quality, International Affairs and Sustainability Mgr.\n      <\/div>\n                      <div class=\"contact-entry mb-1\">\n        <a href=\"tel:+41329301105\"  class=\"simple-link contact-entry mb-1\">+41 32 930 11 05<\/a>\n      <\/div>\n                      <div class=\"contact-entry \">\n        <a href=\"mailto:didier.folzer@he-arc.ch\"  class=\"simple-link contact-entry mb-1\">Email<\/a>\n      <\/div>\n            <\/div>\n<\/div>\n          <\/div>\n\n  <\/div>\n\n  <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":287,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"he-arc_domain":[154],"class_list":["post-36898","page","type-page","status-publish","hentry","he-arc_domain-he-arc-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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