{"id":37178,"date":"2021-10-05T07:40:39","date_gmt":"2021-10-05T06:40:39","guid":{"rendered":"https:\/\/www.he-arc.ch\/?p=37178"},"modified":"2023-04-26T15:22:07","modified_gmt":"2023-04-26T14:22:07","slug":"it-service","status":"publish","type":"page","link":"https:\/\/www.he-arc.ch\/en\/he-arc-en\/it-service\/","title":{"rendered":"IT Service"},"content":{"rendered":"<header class=\"hero-section is-simple page-max is-wide\">\n  <div class=\"hero\">\n    <div class=\"hero-nav page-max\">\n      \n  <div class=\"breadcrumb hidden-print\">\n    <div class=\"breadcrumb-house\"><img decoding=\"async\" src=\"https:\/\/www.he-arc.ch\/wp-content\/themes\/he-arc\/static\/images\/icon-house.svg\" loading=\"lazy\" alt=\"\" height=\"12\"><\/div>\n    <a href=\"https:\/\/www.he-arc.ch\/en\/\" class=\"breadcrumb-link\">HE-Arc<\/a>\n    <div class=\"breadcrumb-bullet\"><\/div>\n\n          <a href=\"\/\/\" class=\"breadcrumb-link\"><\/a>\n      <div class=\"breadcrumb-bullet\"><\/div>\n    \n    \n              \n    \n    \n    \n    <span class=\"breadcrumb-link is-active pointer-none\">IT Service<\/span>\n  <\/div>\n\n          <\/div>\n    <div class=\"hero-row is-simple page-max\">\n      <div>\n        <h1 class=\"hero__overline\"><\/h1>\n        <h2 class=\"hero__title is-small\">IT Service<\/h2>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/header>\n\n\n<section class=\"page-section\">\n\n  <div class=\"page-menu--mobile is-shadowed--bold\">\n    <a href=\"#sidebar_contact\" class=\"btn-link border-none w-inline-block\">\n      <span class=\"btn-link__title is-goto\">Contact et infos<\/span>\n    <\/a>\n  <\/div>\n\n  <div class=\"page-section__inner page-max\">\n\n    <div class=\"article__content is-with-aside\">\n\n      <div class=\"rich-text w-richtext\">\n                \n<div class=\"article__intro rich-text is-large w-richtext\">\n      <p>The IT Service is available to help students and staff use IT equipment and to answer enquiries.<\/p>\n\n  <\/div>\n\n\n\n<figure class=\"wp-block-image is-style-default\"><img decoding=\"async\" src=\"https:\/\/uploads-ssl.webflow.com\/60db37495e0f3fba56c39a73\/60e31c43c630cd7527df18f4_gestion-1.jpg\" alt=\"\"\/><figcaption class=\"wp-element-caption\">The IT department supports the HE-Arc community.<\/figcaption><\/figure>\n\n\n\n<div class=\"mb-2-5 \">\n    <div id=\"accordion-block_6af6bb1fb670695b5e80423b946f927f\"\n      class=\" accordion-item collapsed is-shadowed is-compact\"\n      data-toggle=\"collapse\" data-target=\"#accordion-pane-block_6af6bb1fb670695b5e80423b946f927f\">\n    <div class=\"accordion-item__heading\">\n      <h2 class=\"accordion-item__title  is-small\">Support schedule<\/h2>\n    <\/div>\n    <span class=\"accordion-item__toggle hidden-print collapsed w-inline-block\">\n      <span class=\"plus-bar-1\"><\/span>\n      <span class=\"plus-bar-2\"><\/span>\n    <\/span>\n  <\/div>\n\n  <div id=\"accordion-pane-block_6af6bb1fb670695b5e80423b946f927f\" class=\"accordion-pane show-print collapse \">\n    <div class=\"rich-text mt-2 w-richtext\">\n\n      \n\n<div class=\"cta-cards  \">\n\n    \n      \n        <ul class=\"flex-row mt-3 w-list-unstyled\">\n              <li class=\"size-1-2 size-full-mobile\">\n  \n    <div class=\"cta-card is-shadowed \">\n  \n        \n    <div class=\"cta-card__inner \">\n            <div class=\"cta-card__overline\">Telephone support<\/div>\n            <h3 class=\"cta-card__title  is-large\">+41 32 930 1000<\/h3>\n      <p class=\"cta-card__description\"><br>\r\n<b>Telephone support hours<\/b><br>\r\nMonday to Thursday, 7.45am to 12pm and  1.30pm to 6.20 pm.<br>\r\nFridays from 7.45am to 12pm and from 1.30pm to 4pm.<br><br><b>Reduced hours telephone support<\/b><br>\r\nThe day before public holidays in the canton of Neuch\u00e2tel, the Hotline closes at 4.pm.<br><br>\r\nDuring the holidays : Monday to Friday, from 8pm to 12pm and from 1.30pm to 4pm.<br><br>\r\n<b>Closed on<\/b><br>\r\nPublic holidays in the canton of Neuch\u00e2tel\r\n\r\n<\/p>\n          <\/div>\n    <\/div>\n  <\/li>\n              <li class=\"size-1-2 size-full-mobile\">\n  \n    <div class=\"cta-card is-shadowed \">\n  \n        \n    <div class=\"cta-card__inner \">\n            <div class=\"cta-card__overline\">Counter<\/div>\n            <h3 class=\"cta-card__title  is-large\">Campus Arc 2 &#8211; Neuch\u00e2tel<\/h3>\n      <p class=\"cta-card__description\"><br>\r\n<b>Counter hours<\/b><br>\r\nMonday: 8am to 12pm and 1.30am to 5pm.<br>\r\nTuesday: 8am to 12pm and 1.30pm to 5pm.<br>\r\nWednesday: 8am to 12pm.<br>\r\nThursday: 8am to 12pm and 1.30pm to 5pm.<br>\r\nFriday:  8am to 12pm and 1.30pm to 4pm.<br><br><b>Reduced opening hours<\/b><br>\r\nThe day before public holidays in the canton of Neuch\u00e2tel, as well as during holidays, the counter closes at 4pm.<br><br>\r\n<b>Closed on<\/b><br>\r\nPublic holiday in the canton of Neuch\u00e2tel\r\n<br><br>\r\nFor priorities, we advise you to make an appointment on the website:<br><a href =\"https:\/\/rdv\u200bsi.he-arc.ch\" class=\"simple-link\"><font size=\"2px\">rdv\u200bsi.he-arc.ch\u200b<\/font><\/a>.\u200b\r\n<\/p>\n          <\/div>\n    <\/div>\n  <\/li>\n          <\/ul>\n\n    \n  \n<\/div>\n\n\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n<div class=\"mb-2-5 \">\n    <div id=\"accordion-block_50b595fa413091c37ef650935a379363\"\n      class=\" accordion-item collapsed is-shadowed is-compact\"\n      data-toggle=\"collapse\" data-target=\"#accordion-pane-block_50b595fa413091c37ef650935a379363\">\n    <div class=\"accordion-item__heading\">\n      <h2 class=\"accordion-item__title  is-small\">Tools<\/h2>\n    <\/div>\n    <span class=\"accordion-item__toggle hidden-print collapsed w-inline-block\">\n      <span class=\"plus-bar-1\"><\/span>\n      <span class=\"plus-bar-2\"><\/span>\n    <\/span>\n  <\/div>\n\n  <div id=\"accordion-pane-block_50b595fa413091c37ef650935a379363\" class=\"accordion-pane show-print collapse \">\n    <div class=\"rich-text mt-2 w-richtext\">\n\n      \n\n<div class=\"cta-cards  \">\n\n    \n      \n        <ul class=\"flex-row mt-3 w-list-unstyled\">\n              <li class=\"size-1-2 size-full-mobile\">\n  \n    <div class=\"cta-card is-shadowed \">\n  \n        \n    <div class=\"cta-card__inner \">\n            <div class=\"cta-card__overline\">Tools<\/div>\n            <h3 class=\"cta-card__title  is-large\">Windows<\/h3>\n      <p class=\"cta-card__description\"><a href=\"https:\/\/faq.he-arc.ch\/article.php?id=331\" class=\"simple-link\">Config-Arc<\/a><br>\r\n<a href=\"https:\/\/www.he-arc.ch\/wp-content\/uploads\/SI\/DriveMapper\/publish.htm\" class=\"simple-link\">DriveMapper<\/a><br>\r\n<a href=\"\/wp-content\/uploads\/SI\/anyconnect-win.msi\" class=\"simple-link\">VPN Cisco Anyconnect<\/a><br>\r\n<br>\r\n<a href=\"https:\/\/www.displaylink.com\/downloads\/windows\" class=\"simple-link\">Dell Universal Docking Station<\/a><br>\r\n\r\n\r\n\r\n<\/p>\n          <\/div>\n    <\/div>\n  <\/li>\n              <li class=\"size-1-2 size-full-mobile\">\n  \n    <div class=\"cta-card is-shadowed \">\n  \n        \n    <div class=\"cta-card__inner \">\n            <div class=\"cta-card__overline\">Tools<\/div>\n            <h3 class=\"cta-card__title  is-large\">macOS<\/h3>\n      <p class=\"cta-card__description\"><br>\r\n<a href=\"\/wp-content\/uploads\/SI\/DriveMapper.pkg\" class=\"simple-link\">DriveMapper<\/a><br>\r\n<a href=\"\/wp-content\/uploads\/SI\/anyconnect-macos.dmg\" class=\"simple-link\">VPN Cisco Anyconnect<\/a><br>\r\n<br>\r\n<a href=\"https:\/\/www.displaylink.com\/downloads\/windows\" class=\"simple-link\">Drive Universal Docking Station<\/a><br>\r\n<\/p>\n          <\/div>\n    <\/div>\n  <\/li>\n          <\/ul>\n\n    \n  \n<\/div>\n\n\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n<div class=\"mb-2-5 \">\n    <div id=\"accordion-block_36faceb0be12a01259db24dfb03244a6\"\n      class=\" accordion-item collapsed is-shadowed is-compact\"\n      data-toggle=\"collapse\" data-target=\"#accordion-pane-block_36faceb0be12a01259db24dfb03244a6\">\n    <div class=\"accordion-item__heading\">\n      <h2 class=\"accordion-item__title  is-small\">Specifications for the start of the 2022 academic year<\/h2>\n    <\/div>\n    <span class=\"accordion-item__toggle hidden-print collapsed w-inline-block\">\n      <span class=\"plus-bar-1\"><\/span>\n      <span class=\"plus-bar-2\"><\/span>\n    <\/span>\n  <\/div>\n\n  <div id=\"accordion-pane-block_36faceb0be12a01259db24dfb03244a6\" class=\"accordion-pane show-print collapse \">\n    <div class=\"rich-text mt-2 w-richtext\">\n\n      \n\n<p>You can find the computer specifications for your studies <a href=\"https:\/\/www.he-arc.ch\/he-arc-en\/si-informations-rentree\/\">by following this link<\/a><\/p>\n\n\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n<div class=\"mb-2-5 \">\n    <div id=\"accordion-block_9a0f8ab11a1ae5c3d0ca94e2bcf730d9\"\n      class=\" accordion-item collapsed is-shadowed is-compact\"\n      data-toggle=\"collapse\" data-target=\"#accordion-pane-block_9a0f8ab11a1ae5c3d0ca94e2bcf730d9\">\n    <div class=\"accordion-item__heading\">\n      <h2 class=\"accordion-item__title  is-small\">Useful links<\/h2>\n    <\/div>\n    <span class=\"accordion-item__toggle hidden-print collapsed w-inline-block\">\n      <span class=\"plus-bar-1\"><\/span>\n      <span class=\"plus-bar-2\"><\/span>\n    <\/span>\n  <\/div>\n\n  <div id=\"accordion-pane-block_9a0f8ab11a1ae5c3d0ca94e2bcf730d9\" class=\"accordion-pane show-print collapse \">\n    <div class=\"rich-text mt-2 w-richtext\">\n\n      \n\n<div class=\"cta-cards  \">\n\n    \n      \n        <ul class=\"flex-row mt-3 w-list-unstyled\">\n              <li class=\"size-full\">\n  \n  \n        <div class=\"cta-card is-wide is-shadowed\">\n                <div class=\"cta-card__inner \">\n                <h3 class=\"cta-card__title  is-xlarge\">Useful links<\/h3>\n        <p class=\"cta-card__description is-large\"><br>\r\n<a href=\"https:\/\/aai-service.hes-so.ch\/pwm\/private\/login\" class=\"simple-link\">Initiating the HES-SO account<\/a><br>\r\n<a href=\"https:\/\/www.eduid.ch\" class=\"simple-link\">SWITCH edu-ID account<\/a><br>\r\n<a href=\"https:\/\/azureforeducation.microsoft.com\/devtools\" class=\"simple-link\">Obtaining Microsoft software<\/a><br>\r\n<a href=\"https:\/\/www.office.com\/\" class=\"simple-link\">Obtaining Microsoft Office 365 \r\n<\/a><br>\r\n<a href=\"https:\/\/www.microsoft.com\/fr-ch\/microsoft-teams\/download-app\" class=\"simple-link\">Obtaining Microsoft Teams<\/a><br>\r\n<a href=\"https:\/\/creativecloud.adobe.com\/apps\/all\/desktop?action=install&#038;source=apps&#038;productId=creative-cloud#\" class=\"simple-link\">Obtaining Adobe Creative Cloud<\/a><br>\r\n<\/p>\n              <\/div>\n        <\/div>\n    \n  \n<\/li>\n          <\/ul>\n    \n  \n<\/div>\n\n\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n<div id=\"resource-card-block_a5052ab2eb41a0b9c2d18d160b0afca2\" class=\" link-list is-padded mt-3\">\n  <div class=\"link-list__title\">Partners<\/div>\n  <div class=\"col-count-2\">\n          <div class=\"link-list__item\">\n                  <a href=\"\/he-arc\/partenaires-si\/\" class=\"simple-link\" target='_blank'>\n            List of partners\n          <\/a>\n              <\/div>\n      <\/div>\n<\/div>\n\n\n            <\/div>\n\n    <\/div>\n\n    <div class=\"article__aside w-100p\" id=\"sidebar_contact\">\n\n  <aside class=\"page-section__aside\">\n      <nav class=\"page-menu hidden-print is-shadowed--bold mt-1  w-list-unstyled\" aria-label=\"Raccourcis sur la page\">\n        <h2 class=\"page-menu__heading mt-0\">Students support<\/h2>\n                    \n            <a href=\"https:\/\/www.he-arc.ch\/en\/he-arc-en\/libraries\/\"  class=\"btn-link  is-with-arrow \">\n        <span class=\"simple-link no-decoration\">Library<\/span>\n      <\/a>\n                      \n            <a href=\"https:\/\/www.he-arc.ch\/en\/he-arc-en\/scholarships\/\"  class=\"btn-link  is-with-arrow \">\n        <span class=\"simple-link no-decoration\">Scolarships<\/span>\n      <\/a>\n                      \n            <a href=\"https:\/\/www.he-arc.ch\/en\/he-arc-en\/listening-space\/\"  class=\"btn-link  is-with-arrow \">\n        <span class=\"simple-link no-decoration\">Listening space<\/span>\n      <\/a>\n                      \n            <a href=\"https:\/\/www.he-arc.ch\/en\/he-arc-en\/sports-arts-studies-army\/\"  class=\"btn-link  is-with-arrow \">\n        <span class=\"simple-link no-decoration\">Sports Arts Studies and Army<\/span>\n      <\/a>\n                      \n            <a href=\"https:\/\/www.he-arc.ch\/en\/he-arc-en\/accomodation\/\"  class=\"btn-link  is-with-arrow \">\n        <span class=\"simple-link no-decoration\">Accomodation<\/span>\n      <\/a>\n                      \n            <a href=\"https:\/\/www.he-arc.ch\/en\/he-arc-en\/students-associations\/\"  class=\"btn-link  is-with-arrow \">\n        <span class=\"simple-link no-decoration\">Students associations<\/span>\n      <\/a>\n                      \n            <a href=\"https:\/\/www.he-arc.ch\/en\/he-arc-en\/it-service\/\"  class=\"btn-link is-current is-with-arrow border-none\">\n        <span class=\"simple-link no-decoration\">IT Service<\/span>\n      <\/a>\n            <\/nav>\n  <\/aside>\n\n      <div class=\"mt-4 w-100p\">\n              <h4 class=\"link-list__title\"><\/h4>\n        <div id=\"cta-card-block_6886a9ac9edbed23798ca977666b1598\" class=\"contact-card is-shadowed  is-not-contained\">\n  <div class=\"contact-card__inner\">\n    <div class=\"contact-entry\">\n      <a href=\"https:\/\/faq.he-arc.ch\/article.php?id=56&#038;oid=9\"  class=\"simple-link is-large contact-entry mb-1\">Visitor wifi access<\/a>\n    <\/div>\n  <\/div>\n<\/div>\n          <\/div>\n\n      <div class=\"mt-4 w-100p\">\n              <h4 class=\"link-list__title\"><\/h4>\n        <div id=\"cta-card-block_6886a9ac9edbed23798ca977666b1598\" class=\"contact-card is-shadowed  is-not-contained\">\n  <div class=\"contact-card__inner\">\n    <div class=\"contact-entry\">\n      <a href=\"http:\/\/get.teamviewer.com\/he-arcqs\"  class=\"simple-link is-large contact-entry mb-1\">Teamviewer<\/a>\n    <\/div>\n  <\/div>\n<\/div>\n          <\/div>\n\n      <div class=\"mt-4 w-100p\">\n              <h4 class=\"link-list__title\"><\/h4>\n        \n<div id=\"contact-card-block_6886a9ac9edbed23798ca977666b1598\" class=\"contact-card is-shadowed  is-not-contained\">\n  <div class=\"contact-card__inner\">\n                <div class=\"contact-entry mb-1\">\n        Hotline: +41 32 930 1000\n      <\/div>\n                      <div class=\"contact-entry mb-1\">\n        Email: <a href=\"mailto:helpdesk@he-arc.ch\">helpdesk@he-arc.ch<\/a>\n      <\/div>\n                      <div class=\"contact-entry mb-1\">\n        Counter : Neuch\u00e2tel<br>Campus Arc 2<br>Bureau 260<br>2nd floor &#8211; Sector\u00a0E\n      <\/div>\n                      <div class=\"contact-entry mb-1\">\n        <a href=\"https:\/\/faq.he-arc.ch\"  class=\"simple-link contact-entry mb-1\">See our FAQ<\/a>\n      <\/div>\n                      <div class=\"contact-entry \">\n        <a href=\"https:\/\/helpdesk.he-arc.ch\/\"  class=\"simple-link contact-entry mb-1\">Opening a ticket<\/a>\n      <\/div>\n            <\/div>\n<\/div>\n          <\/div>\n\n  <\/div>\n\n  <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":15,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"he-arc_domain":[154],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IT Service - Haute-Ecole Arc<\/title>\n<meta name=\"description\" content=\"Le Service informatique est \u00e0 la disposition des \u00e9tudiant-e-s et des collaborateur-trice-s de la HE-Arc pour les aider dans l&#039;utilisation de leurs \u00e9quipements informatiques et pour r\u00e9pondre \u00e0 leurs questions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.he-arc.ch\/en\/he-arc-en\/it-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Service - Haute-Ecole Arc\" \/>\n<meta property=\"og:description\" content=\"Le Service informatique est \u00e0 la disposition des \u00e9tudiant-e-s et des collaborateur-trice-s de la HE-Arc pour les aider dans l&#039;utilisation de leurs \u00e9quipements informatiques et pour r\u00e9pondre \u00e0 leurs questions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.he-arc.ch\/en\/he-arc-en\/it-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Haute-Ecole Arc\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-26T14:22:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/uploads-ssl.webflow.com\/60db37495e0f3fba56c39a73\/60e31c43c630cd7527df18f4_gestion-1.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.he-arc.ch\/en\/he-arc-en\/it-service\/\",\"url\":\"https:\/\/www.he-arc.ch\/en\/he-arc-en\/it-service\/\",\"name\":\"IT Service - Haute-Ecole 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