The IT Service is available to help students and staff use IT equipment and to answer enquiries.
Support schedule
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Telephone support
+41 32 930 1000
Telephone support hours
Monday to Thursday, 7.45am to 12pm and 1.30pm to 6.20 pm.
Fridays from 7.45am to 12pm and from 1.30pm to 4pm.
Reduced hours telephone support
The day before public holidays in the canton of Neuchâtel, the Hotline closes at 4.pm.
During the holidays : Monday to Friday, from 8pm to 12pm and from 1.30pm to 4pm.
Closed on
Public holidays in the canton of Neuchâtel -
Counter
Campus Arc 2 – Neuchâtel
Counter hours
Monday: 8am to 12pm and 1.30am to 5pm.
Tuesday: 8am to 12pm and 1.30pm to 5pm.
Wednesday: 8am to 12pm.
Thursday: 8am to 12pm and 1.30pm to 5pm.
Friday: 8am to 12pm and 1.30pm to 4pm.
Reduced opening hours
The day before public holidays in the canton of Neuchâtel, as well as during holidays, the counter closes at 4pm.
Closed on
Public holiday in the canton of Neuchâtel
For priorities, we advise you to make an appointment on the website:
rdvsi.he-arc.ch.
Tools
Specifications for the start of the 2022 academic year
You can find the computer specifications for your studies by following this link